Third Party Data Processing
The Education Perfect (EP) digital learning and assessment platform is built and managed in-house. We have two end to end solutions which are hosted in different regions to adhere to privacy and security standards. All data except that of Canada based customers is stored in Amazon Web Services’ Sydney data centres. Data collected for customers based in Canada (including all Student Data and Content) is hosted in AWS Canada centres. To support the day to day operations of the business, EP also works with third party Software as a Service applications. These applications are primarily utilised by our back office teams such as Finance, Human Resources, Marketing and Customer Support to ensure we can fulfil our legal and financial reporting obligations as well as provide world class service to our customers.
Third Parties do not have access to the information that is stored and processed by them. Services are evaluated by EP before use and on a regular schedule ensuring they have appropriate security mechanisms in place as well as externally validated compliance such as SOC2. As part of our Privacy Program we proactively monitor applicable legislation to ensure that we are in compliance with appropriate data protection legislation.
Please also note that while we collect some student/learner data, this is limited to the minimum amount of information required for the functioning of the EP Platform including user authentication. Student data is stored within EP’s digital learning platform only and is not shared with any third party systems.
Data Categories
Data Category
Personal Data Stored/Processed
Purpose
Student/Learner
First/Last Name
Email/School Student ID (not applicable for business learners)
To provide a unique account on the platform allowing access to EP resources.
Admin/Teacher
First/Last Name
Email
Contact Number
To provide a unique account on the platform so that they can assign learning modules to students / learners and check on progress.
Primary Account Contacts
First/Last Name
Email
Contact Number
To provide billing and invoicing, and general platform level setup and maintenance.
Third Party Systems
The table below lists the key third party systems in use, the purpose of processing, and where data is stored/processed. Data will only be populated to Customer Support systems when contact is initiated by the user such as calling or sending a support request.
Customer Support
Third Party Name
Type of Data
Purpose
Data Location
Help Scout
Admin/Teacher
Primary Account Contacts
For the EP Customer Support team to receive and respond to user queries. Ticket tracking etc.
USA
Aircall
Admin/Teacher
Primary Account Contacts
A phone service tool used by the EP Customer Support team to receive calls to support user queries. Calls are also recorded.
USA
Klaus
Admin/Teacher
Primary Account Contacts
Quality assurance tool used to review customer interactions and improve processes.
EU
Finance
Third Party Name
Type of Data
Purpose
Data Location
DocuSign
Primary Account Contacts
Digital contract management.
USA
Oracle
Primary Account Contacts
Billing and financial services.
Australia
Stripe
Primary Account Contacts
Digital payments. Data only shared if that method is used by the Customer.
USA
PayPal
Primary Account Contacts
Digital payments. Data only shared if that method is used by the Customer.
USA
Marketing
Third Party Name
Type of Data
Purpose
Data Location
HubSpot
Admin/Teacher
Primary Account Contacts
Primary customer relationship management and marketing tool used to communicate new features and products / learning materials that are of interest. In line with applicable laws, users are able to opt out of communications if desired.
USA
Data Analytics
Third Party Name
Type of Data
Purpose
Data Location
Amplitude
Admin/Teacher
To measure and optimise user experience.
USA
AppCues
Admin/Teacher
To deliver personalised onboarding, announcements, and surveys to optimise product experience. Such as tutorial videos for teachers.
USA
Mode
Admin/Teacher
Reporting and dashboards.
USA
